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A Virtual Workforce Model for COVID-19 and Beyond

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The sudden outbreak of the COVID-19 pandemic has had a profound impact on our daily lives, families, friends, and businesses. This disruption to all aspects of our routines is unprecedented in our lifetimes. But the necessity to shut down offices and social spaces creates a burning issue that needs an immediate response. This response will require us to first pivot to a new model, and then to embrace a “new normal”. The need for a Virtual Workforce Model is clear, particularly in this time of quarantine and social distance.

In this whitepaper we look at:

  • The PLACES we work, regarding the accelerated mandates and social obligations to develop alternatives for office-based work
  • The WAY we work, with a Virtual Workforce Model that allows rapid assembly and reassembly of teams
  • WHAT we work on, as the nature of knowledge work itself changes in this virtualized model
  • DEMAND MANAGEMENT and a new model for handling dramatic shifts in the quantity and complexity of client demands
  • The TRANSITION period, and suggestions for using this time to prepare and train for the future

Authors

James Jeude

James Jeude

Advisor

Ashwin Rao

Ashwin Rao

Executive Vice President

We believe that your workforce is the heart of your business, and your business is at the heart of what keeps society running.

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