/ Case Study

Growing CSAT With Accelerated Service Desk Deployment

When a change in industry regulations forced this banking firm to develop in-house contact center capacities, they turned to Collabera for an effective solution.

Customer Centricity Wins In Banking

Steady increases in customer grievances and inadequate service desk support prompted this banking firm to leverage Collabera’s training capabilities.

Transforming AI Algorithms With Data Labelling

The artificial intelligence research arm of the world’s largest consumer and enterprise computing firm needed to optimize their AI models and applications.

Management consulting firm rapidly scales product development

A consulting firm with over $700 million in revenue, faced challenges in scaling their development operations to meet tight release deadlines.

Contact Center Capacity & Quality – Delivered At Scale

A $30 billion global technology enterprise deployed Collabera services to overcome challenges around employee retention and build a digitally-empowered, customer-centric contact center.

Creating the foundation for data-driven customer support

A Fortune100 technology company, with diversified products, service offerings and subsidiaries spread across 100+ countries, lacked the intelligence infrastructure required to empower customer support teams with actionable insights.